Delivering the right care, right away, 24/7
Your partner in workplace injury, absence, accommodation and mental health and wellbeing solutions.
Our Mission
At Rapid Injury Response (RIR), we remove barriers quickly and move decisions forward with clarity and confidence. Through our structured 24/7 Rapid response model, we provide immediate guidance, objective insight, and decisive action to resolve injuries, wellbeing concerns, return-to-work barriers, and stalled accommodations.
At RIR, Rapid is not a slogan — it is our operating standard. Our results are measured in days, not delays.
Powered by SEB
SEB is a leader in benefits technology and administrative services, specializing in business process automation and the creation of advanced benefits technology platforms. Our approach ensures seamless, end-to-end service delivery that improves outcomes, reduces costs, and enhances the user experience.
“Today, we are pioneers. Our solutions harness advanced analytics, digital platforms, wearable devices, and real-time monitoring to deliver personalized health pathways. Whether it’s early intervention, streamlined return-to-work plans, or proactive wellness initiatives, our technology empowers your business to protect, support, and inspire your people like never before.”
– The RIR team
RIR Rapid Solutions
Injury Management Solutions
Rapid Injury Response Call
Absence Management Solutions
Rapid Care Call
Rapid Medical Discovery Call
Accommodation Management Solutions
Rapid Functional Ability Form (FaF)
Rapid Accommodation Review (RAR)
Return to Work Facilitation
Mental Health & Wellbeing Services
Mental Health & Wellness Education
Engaging educational sessions aimed at promoting mental well-being and resilience among your workforces.
Rapid Psychological First Aid (Rapid PFA)
A practical, workplace-focused alternative to traditional Mental Health First Aid training. Designed specifically for Canadian employers, Rapid PFA equips leaders, supervisors, and workplace contacts with the skills to recognize early signs of psychological distress, respond appropriately in the moment, and connect individuals to timely supports—without diagnosing, counselling, or exceeding workplace boundaries. Scalable for Small Businesses to Large Enterprises.
Psychosocial Risk Management
To assist employers in rapidly addressing legal obligations similar to Québec Bill 27 and stabilizing any immediate psychosocial risk exposure in the workplace.
Core Services Features
RIR Injury Response Call – Workplace Injury Assistance
- Telemedical Assistance: Immediate access to experienced nurses via phone or video, ensuring on-site responders act quickly and effectively.
- Injury Education: Expert assessment of the injury severity to determine the most appropriate next steps and recovery process.
- Documentation Support: Incident documentation and metric reporting for quick summary of aggregate injuries.
- Ongoing Monitoring: Follow-up consultations to monitor recovery, preventing complications and lost time.
RIR Care Call – Workplace Mental Wellbeing Support
- 24/7 Confidential Access: Employers can connect their employees with mental health professionals anytime by phone or video for immediate support and guidance.
- Workplace Challenge Navigation: Expert advice and practical strategies to address stress, interpersonal issues, and other workplace-related concerns.
- Personal Issue Support: Assistance for personal matters affecting work performance or wellbeing, with referrals to additional resources if needed.
- Follow-Up and Monitoring: Optional check-ins to ensure employees continue to feel supported and are progressing toward improved wellbeing.
- Education and Preventive Tools: Access to information, self-care techniques, and ongoing education to strengthen mental resilience.
RIR Medical Discovery - Objective Medical Findings to Support Decision Making
- Individual Case Management: Each concierge case utilizes objective medical findings to ensure accurate determination for accommodation or absence requests.
- Employer Communication: State-of the-art portal provides transparency and immediate updates to ensure HR and managers are informed without breaching confidentiality, supporting workplace planning and compliance.
- Accelerated Recovery: Early intervention and ongoing support shorten downtime and minimize disruption.
RIR Functional Ability Form (FAF) - FAF Express
- Delivers rapid, evidence-based functional testing by regulated health professionals, either virtually or on-site, to determine an employee’s true ability to work.
- No more waiting days (or weeks) for a physician’s FaF form that may not meaningfully inform return-to-work decisions.
- Functional testing and FaF documentation all at the same time.
- Immediate response virtual or onsite.
- Eliminate lost time and indecision.
Rapid Accommodation Review (RAR)
Stalled or failed accommodations? This proactive service helps employers remove barriers, support recovery, and achieve timely return to full duties or resolution — minimizing lost time, improving communication, and strengthening accommodation outcomes. Our team of health professionals work collaboratively to review each case virtually or onsite.
Return to Work Facilitation (RTWF) - Supporting Employees After Time Away
- Guided Discussions: The facilitator works with the employee to understand their challenges, prepare for what they may experience upon returning, and build strategies to confidently navigate each barrier.
- Focused Support: Touchpoints occur the night before, the morning of, upon arrival, throughout the day, and after the employee returns home increasing comfort and control.
- Resolving Preconceived Barriers: This service focuses on identifying and resolving preconceived barriers that may impact their confidence, readiness, and overall experience.
Why Choose RIR Suite of Services?
- 24/7 Support: Always available when you need us—day or night, weekday or holiday.
- Experienced Professionals: Our team includes licensed healthcare providers, ergonomists, case managers, mental health and wellness educators.
- Customized Solutions: Every workplace is unique. We tailor our services to fit your organization, industry, and workforce.
- Compliance & Best Practices: We stay current with occupational health legislation, technology and industry standards to keep you compliant and protected.
- Data-Driven Results: We track outcomes and provide actionable insights to drive continuous improvement in workplace safety and health.
RIR - Your First Step Toward Safer Workplaces
Partner with RIR and SEB to safeguard your workplace, manage injuries, reduce absenteeism and improve accommodation support. To learn more or schedule a presentation, contact us today. Together, we build a safer, healthier future for your organization.